About us
How we started
Velvet Loom began in 2022 with a simple idea: make it easier to find everyday fashion that looks refined and feels effortless. We started small with a tightly curated selection of timeless basics and modern essentials—pieces you can mix, match, and actually want to wear on repeat.
What we stand for
We believe in effortless, everyday style. That means neutral palettes, flattering fits, and materials that feel good. Our promise is a clear, honest shopping experience: Free UK Shipping, 30‑Day Money‑Back, and a secure, PCI‑compliant checkout. We keep things transparent—from delivery estimates to returns.
How long we’ve been around
We’re a young brand, founded in 2022, with a small team and a big focus on service. Because we’re still growing, we listen closely to feedback and continuously refine our assortment and experience.
What you can expect
- Curated selection: fewer, better pieces that simplify your wardrobe—no decision fatigue.
- Helpful service: fast support and clear updates from order to delivery.
- Shipping & delivery: Free UK Shipping. Orders process in 1–3 business days; delivery typically takes 6–10 business days.
- Easy returns: 30‑Day Money‑Back. Try at home—unworn items with tags can be returned within 30 days.
- Trust & security: encrypted checkout with major cards and respected payment providers.
Our goals
- Quality over quantity: durable staples that last beyond a season.
- Seamless shopping: clear product photography, sizing guidance, and smooth checkout.
- Responsible growth: minimal waste through curated drops and partner warehouses.
- Community-led: your feedback helps shape our fits, fabrics, and future releases.
Questions or feedback?
We’d love to hear from you. Reach out via our Contact page—we typically reply within 24 hours.