Legal Notice

Terms and Conditions

This website is operated by Velvet Loom. Throughout the site, the terms “we”, “us”, “our” and “the merchant” refer to Velvet Loom. Velvet Loom offers this website, including all information, tools, and services available from this site, to you, the user, on the condition that you accept all terms, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you participate in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e‑commerce platform that enables us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

In these Terms and Conditions, the following definitions apply:

Cooling‑off period: the period within which the consumer can make use of the right of withdrawal.

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the merchant.

Continuing transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligations of which are spread over time.

Durable data carrier: any medium that enables the consumer or merchant to store information addressed personally to them in such a way that future consultation and unchanged reproduction of the stored information is possible.

Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling‑off period.

Merchant: the natural or legal person who offers products and/or services to consumers remotely.

Distance contract: an agreement concluded within the framework of a system organized by the merchant for the distance sale of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract.

Means of distance communication: any method that can be used to conclude an agreement without the consumer and the merchant being simultaneously present in the same place.

General Terms and Conditions: these present Terms and Conditions of the merchant.

ARTICLE 2 – IDENTITY OF THE MERCHANT

Velvet Loom
Email: contact@velvetloom.co.uk
Chamber of Commerce (KVK) Number: 97095389
VAT Identification Number: NL005248692B69
Address: Perim 254, 1503GD Zaandam, Netherlands

(No visiting address and/or return address. Returns sent to this address will not be reimbursed.)

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to every offer made by the merchant and to every distance contract and order concluded between the merchant and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, then prior to concluding the distance contract it shall be indicated that the General Terms and Conditions are available for inspection at the merchant’s premises, and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, then, by way of deviation from the previous paragraph and prior to the conclusion of the distance contract, the text of these General Terms and Conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium.

If this is not reasonably possible, then prior to concluding the distance contract it shall be indicated where the General Terms and Conditions may be consulted electronically and that, at the consumer’s request, they will be sent electronically or otherwise free of charge.

In the event that, in addition to these General Terms and Conditions, specific product or service conditions apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting conditions, the consumer may always invoke the provision that is most favorable to them.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially invalid or annulled, the remainder of the agreement and these Terms shall remain in force, and the relevant provision shall, by mutual agreement, without delay be replaced by a provision that approximates the purpose of the original as closely as possible.

Situations not covered by these General Terms and Conditions shall be assessed “in the spirit” of these Terms.

Uncertainties regarding the interpretation or content of one or more provisions of our Terms shall likewise be interpreted “in the spirit” of these General Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer is subject to a limited validity period or conditions, this will be explicitly stated in the offer.

The offer is non‑binding. The merchant is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the merchant makes use of images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the merchant.

All images, specifications, and data included in the offer are for indication only and cannot give rise to any compensation or dissolution of the contract. Product illustrations are a truthful representation of the products offered. However, the merchant cannot guarantee that the colours displayed will correspond exactly with the actual colours of the products.

Each offer contains sufficient information so that the consumer understands the rights and obligations attached to acceptance of the offer. This includes in particular:

  • the price, excluding customs clearance fees and import VAT. These additional costs shall be borne by the customer. The postal and/or courier service will use the special scheme for postal and courier services for imports. This scheme applies when goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect the VAT (possibly together with any clearance fees charged) from the recipient of the goods;
  • any applicable shipping costs;
  • the manner in which the agreement will be concluded and the actions required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery, and performance of the agreement;
  • the period during which the offer can be accepted, or the period within which the merchant guarantees the price;
  • the rate for distance communication if the costs of using the means of distance communication are based on a different rate than the basic rate for the communication method used;
  • whether the agreement will be archived after conclusion, and if so, how the consumer can consult it;
  • the way in which the consumer, before concluding the agreement, can check and, if desired, correct the information provided under the agreement;
  • any languages other than Dutch in which the agreement may be concluded;
  • the codes of conduct to which the merchant has submitted and the manner in which the consumer can consult these codes electronically; and
  • the minimum duration of the distance contract in the case of a continuing transaction.

Optional: available sizes, colours, types of materials.

ARTICLE 5 – THE AGREEMENT

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and complies with the associated conditions.

If the consumer accepts the offer electronically, the merchant shall promptly confirm receipt of the acceptance electronically. Until receipt of this acceptance is confirmed by the merchant, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the merchant will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the merchant will take appropriate security measures.

Within the limits of the law, the merchant may obtain information about whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the merchant has good reason not to conclude the agreement, the merchant is entitled to refuse an order or application with justification or to attach special conditions to its execution.

The merchant shall provide the consumer, with the product or service, either in writing or in a manner that allows the consumer to store the information on a durable medium, with the following information:

  • the visiting address of the merchant’s establishment where the consumer can lodge complaints;
  • the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding exclusion of the right of withdrawal;
  • information about guarantees and existing after‑sales service;
  • the data referred to in Article 4 paragraph 3 of these Terms, unless the merchant has already provided this to the consumer before performance of the contract;
  • the requirements for terminating the agreement if it has a duration of more than one year or is of indefinite duration.

In the case of a continuing transaction, this provision applies only to the first delivery.

Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to dissolve the contract without stating reasons within 14 days. The cooling‑off period begins on the day after the consumer, or a representative designated by the consumer and made known to the merchant, receives the product.

During the cooling‑off period, the consumer will treat the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to determine whether to keep it. If the consumer exercises the right of withdrawal, the product shall be returned with all supplied accessories and – if reasonably possible – in its original condition and packaging to the merchant, in accordance with the reasonable and clear instructions provided by the merchant.

If the consumer wishes to exercise the right of withdrawal, this must be notified to the merchant within 14 days of receipt of the product. Notification must be made in writing or by email. After notifying the merchant, the consumer must return the product within 14 days. The consumer must prove that the goods were returned on time, for example by means of proof of shipment.

If, at the end of the aforementioned periods, the consumer has not indicated the intention to withdraw or has not returned the product to the merchant, the purchase is final.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer exercises the right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has already made a payment, the merchant shall refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that either the product has already been received back by the merchant or conclusive proof of full return shipment has been supplied.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

  1. The merchant may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only valid if clearly stated in the offer, or at least in good time before the conclusion of the agreement.

  2. Exclusion of the right of withdrawal is only possible for products:

  • made by the merchant according to the consumer’s specifications;
  • clearly personal in nature;
  • which by their nature cannot be returned;
  • which may deteriorate or expire quickly;
  • whose price depends on fluctuations in the financial market over which the merchant has no influence;
  • individual newspapers and magazines;
  • audio or video recordings and computer software where the consumer has broken the seal;
  • hygiene products where the consumer has broken the seal.
  1. Exclusion of the right of withdrawal is only possible for services:
  • relating to accommodation, transport, catering, or leisure activities to be carried out on a specific date or during a specific period;
  • whose performance has begun with the express consent of the consumer before the cooling‑off period has expired;
  • relating to betting and lotteries.

ARTICLE 9 – PRICES

The merchant reserves the right to change the prices of the products and/or services offered during the validity period stated in the offer, including as a result of changes in VAT rates.

Notwithstanding the previous paragraph, the merchant may offer products or services whose prices are subject to fluctuations in the financial market and over which the merchant has no influence, at variable prices. This dependency on fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.

Price increases within three months after the conclusion of the contract are only permitted if they result from statutory regulations or provisions.

Price increases from three months after the conclusion of the contract are only permitted if the merchant has stipulated this and:

  • they are the result of statutory regulations or provisions; or
  • the consumer has the right to terminate the contract with effect from the day on which the price increase takes effect.

The place of delivery, pursuant to Article 5, paragraph 1 of the Dutch Turnover Tax Act 1968, is in the country where transport begins. In this case, delivery takes place outside the EU. Consequently, import VAT and/or clearance fees will be charged to the recipient by the postal or courier service. Therefore, no VAT will be charged by the merchant.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of printing and typographical errors, the merchant is not obliged to deliver the product at the erroneous price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The merchant guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable standards of usability and reliability, and the statutory provisions and/or government regulations existing on the date of conclusion of the contract. If agreed, the merchant also guarantees that the product is suitable for use other than normal use.

Any guarantee offered by the merchant, manufacturer, or importer does not affect the statutory rights and claims the consumer may assert against the merchant under the contract.

Any defects or wrongly delivered products must be reported to the merchant in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The merchant’s warranty period corresponds to the manufacturer’s warranty period. The merchant is, however, never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
  • the delivered products have been exposed to abnormal conditions, have otherwise been treated carelessly, or have been handled contrary to the merchant’s instructions and/or packaging;
  • the defect is wholly or partly the result of regulations set or to be set by the government regarding the nature or quality of the materials used.

ARTICLE 11 – PERSONAL INFORMATION

The submission of your personal data through the store is governed by our Privacy Policy. To view our Privacy Policy, please refer to the separate policy page.

ARTICLE 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have placed your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 13 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.