Privacy Policy

Privacy Policy for Velvet Loom

Introduction

Velvet Loom attaches great importance to the protection of your privacy and personal data. This privacy policy explains how we collect, use, process, and protect your personal information in accordance with applicable legislation, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

Collection of Personal Data

We may collect personal information from you when you visit our website, register for our services, purchase products, contact us, or otherwise communicate with us. This personal information may include your name, address, email address, telephone number, and payment details.

Use of Personal Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders and purchases;
• Providing customer service and support;
• Supplying relevant information about our products and services;
• Analysing and improving our website and services;
• Complying with legal obligations and protecting our rights and property.

Data Protection

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. We apply strict internal guidelines and protocols to ensure that your data is securely stored.

Disclosure to Third Parties

We may share your personal data with third parties who support us in providing our services, such as payment processors and logistics partners. These third parties may only use your data for the performance of the agreed services and are contractually bound to confidentiality and data protection.

Retention Period

We will not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted.

Your Rights

You have the right to access, correct, amend, or delete your personal information. If you wish to exercise these rights or if you have questions about our privacy policy, you can contact our privacy officer using the contact details at the bottom of this policy.

Changes to this Policy

This privacy policy may be updated from time to time to reflect changes in our data processing practices. The most recent version of this policy will always be available on our website.

Contact

If you have any questions, comments, or complaints regarding our privacy policy or data practices, you can contact us via our contact page.

With best regards,
Velvet Loom